Texas Ear, Nose & Throat Specialists
905 E Southlake Blvd, Suite 100, Southlake, Texas, 76092
The clinical care provided by the doctors is generally praised, with many patients highlighting their expertise and bedside manner. However, the administrative side of the practice is a major pain point. Patients frequently report long wait times, difficulty reaching the office by phone, and frustration with billing and insurance communication. While the medical outcomes are often positive, the administrative experience is a significant hurdle.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need to schedule or reschedule, try using their online portal or visiting in person, as phone lines are often overwhelmed.
✓ What Works Well
- Competent and knowledgeable doctors
- Effective medical treatments
- Clean facilities
✗ Areas to Improve
- Extremely difficult to reach by phone
- Long wait times
- Billing and insurance issues
- Why can't I reach anyone on the phone?
- Are the billing charges accurate?
Great doctor, but the customer service is terrible.
Wait times are unacceptable.
The clinical care is good, but the admin is a nightmare.
- Category Health & Medical
- City Southlake
- State Texas
- Postcode 76092
- Country United States
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