Texas Spine Care Center
3619 Paesanos Pkwy, Suite 302, San Antonio, Texas, 78231
Patients generally praise Dr. Bruggeman for his surgical skill and ability to resolve chronic pain, often describing him as a life-saver. However, the office administration is a major pain point, with many reports of poor communication, difficult scheduling, and unhelpful front-desk staff. While the clinical outcomes are often spot on, the operational side of the practice leaves many feeling frustrated. It is a classic case of a great doctor let down by a clunky support team.
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Patients suggest calling early in the day to avoid the voicemail loop and specifically asking for the surgery coordinator to bypass general reception.
✓ What Works Well
- Exceptional surgical outcomes
- Dr. Bruggeman is attentive and skilled
- Upscale and clean facility
✗ Areas to Improve
- Poor administrative communication
- Difficult scheduling and quoting process
- Unprofessional front desk staff
- Why is it so hard to get a quote for surgery?
- Is the front desk staff always this rude?
Great clinical care but the office is a clerical nightmare.
Dr. B is a pro, but the staff needs a serious attitude check.
Surgery changed my life, but the scheduling process was a total headache.
- Category Health & Medical
- City San Antonio
- State Texas
- Postcode 78231
- Country United States
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