Texas State Optical Portland
1253 US-181, empty, Portland, Texas, 78374
Texas State Optical in Portland has a mixed reputation. Many patients praise the friendly staff and the thoroughness of the doctors, particularly Dr. Hart and Dr. Pena. However, there are recurring complaints about administrative issues, including poor communication regarding appointments, difficulty obtaining prescriptions, and occasional rudeness from the front-desk staff. It is a practice where the clinical care is often valued, but the administrative experience can be inconsistent.
Request your prescription in writing before you leave the office to avoid future delays.
✓ What Works Well
- Friendly and thorough doctors
- Professional clinical staff
- Good frame selection
✗ Areas to Improve
- Poor administrative communication
- Difficulty obtaining prescriptions
- Occasional rude front-desk staff
- Can I get a copy of my prescription?
- Do you accept my insurance?
Dr. Hart is top-notch.
The staff is friendly, but the front office needs work.
Mixed experiences with customer service.
- Category Health & Medical
- City Portland
- State Texas
- Postcode 78374
- Country United States
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