The Doctors Center - Orlando
7824 Lake Underhill Rd, Suite B, Orlando, Florida, 32822
Patients generally love the doctors here, often highlighting their kindness and thoroughness. However, the recent shift to a call center has caused major headaches for many. People feel frustrated when they cannot reach the office directly or get simple paperwork handled. While the clinical care is spot on, the admin side is currently a bit of a mess.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Try to handle non-urgent requests via the patient portal rather than calling the new centralized line.
✓ What Works Well
- Attentive and caring doctors
- Clean and welcoming office environment
- Spanish-speaking staff
✗ Areas to Improve
- Poor call center experience
- Difficulty with paperwork/referrals
- Inconsistent appointment scheduling
- Why is it so hard to reach the office by phone?
- Can I still see my preferred doctor?
The doctors are great but the admin side is failing
The call center is a waste of resources
Staff is friendly when you actually get in
- Category Health & Medical
- City Orlando
- State Florida
- Postcode 32822
- Country United States
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