435 New Haven Ave, Derby, Connecticut, 06418
This agency has a polarized reputation. Many clients praise specific agents for their responsiveness, professionalism, and ability to find significant savings. However, there are notable complaints regarding communication, billing issues, and a perceived lack of accountability when mistakes occur. While some customers feel like VIPs, others feel ignored or frustrated by administrative errors. The quality of service seems to depend heavily on which agent you work with.
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Request specific agents like Lindsay or Sandy to ensure a higher level of service and accountability.
✓ What Works Well
✗ Areas to Improve
Lindsay and Sandy are fantastic.
Communication is hit or miss.
Great rates, but watch out for billing errors.