1111 Raintree Cir, #280, Allen, Texas, 75013
Patients are generally very satisfied with the clinical care provided by the doctors, particularly Dr. Champion and Dr. Payne. They are praised for being thorough, compassionate, and effective. However, there are significant and recurring complaints about the administrative side of the practice, specifically the difficulty in reaching the office by phone, long wait times, and issues with billing and scheduling.
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Use the patient portal for all non-urgent communication to avoid phone issues.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office management is frustrating.
I feel well-cared for when I finally get an appointment.
The billing department is very difficult to work with.