The Eye Care & Surgery Center
592 Springfield Ave, Westfield, New Jersey, 07090
The Eye Care & Surgery Center is a large practice with highly polarized reviews. Many patients praise the clinical expertise of doctors like Dr. Confino and Dr. Shah, reporting successful surgeries and thorough care. However, a significant number of patients express deep frustration with the administrative side, citing poor communication, disorganized scheduling, billing errors, and rude front-desk staff. While the medical care is often excellent, the administrative experience is a major pain point.
We analyze 78 public reviews for The Eye Care & Surgery Center using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Highly skilled and expert ophthalmologists
- Successful surgical outcomes
- Modern and clean facility
✗ Areas to Improve
- Poor administrative communication
- Disorganized scheduling and billing
- Rude or dismissive front-desk staff
- Why is it so hard to reach someone by phone?
- Are the billing charges accurate?
- Why was my appointment rescheduled without notice?
Great doctors, but the office is a headache.
Billing department is a nightmare.
Clinical care is top-tier.
- Category Health & Medical
- City Westfield
- State New Jersey
- Postcode 07090
- Country United States
