The Family Dentist
1763 Columbia Ave, Lancaster, Pennsylvania, 17603
Patients often describe this office as feeling like family, with many praising the front desk staff, particularly Sharon. However, there are notable complaints regarding billing disputes and occasional unprofessionalism from specific staff members. While many find the dental work excellent, others have had frustrating experiences with insurance processing and communication.
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Keep detailed records of all payments and insurance correspondence to avoid billing headaches.
✓ What Works Well
- Welcoming and friendly staff
- Good for anxious patients
- Prompt emergency care
✗ Areas to Improve
- Billing and insurance disputes
- Occasional unprofessional staff behavior
- Communication gaps
- Why am I being billed for this?
- Do you take my insurance?
Sharon at the front desk is a gem
Great for dentures and crowns
Billing department can be difficult to deal with
- Category Health & Medical
- City Lancaster
- State Pennsylvania
- Postcode 17603
- Country United States
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