The Feldman Hearing Studio
6410 Rockledge Dr, Suite 305, Bethesda, Maryland, 20817
Patients appreciate the high level of clinical expertise and thoroughness provided by the audiologists and ENT specialists. While the medical care is often described as excellent, the front desk experience is a frequent pain point. Many feel the administrative side lacks the warmth and efficiency found in the exam rooms. It is a solid choice for medical needs if you can overlook the front office hurdles.
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Register via the app beforehand, but still arrive early as the in-person check-in process can be slow.
✓ What Works Well
- Highly skilled audiologists
- Thorough examinations
- Effective hearing aid fine-tuning
✗ Areas to Improve
- Rude or dismissive front desk staff
- Difficult to reach by phone
- Long wait times for check-in
- Is there a new patient fee?
- How do I cancel an appointment online?
Clinical care is top-notch
Front desk needs customer service training
Communication systems are frustrating
- Category Health & Medical
- City Bethesda
- State Maryland
- Postcode 20817
- Country United States
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