The Feldman Hearing Studio
12850 Middlebrook Road, Suite 410, Germantown, Maryland, 20874
Patients generally have a high opinion of the clinical staff, particularly Dr. Schwartz and Teresa Kendrick, noting their professionalism and kindness. The practice is seen as efficient and thorough. The main complaints revolve around administrative hurdles, such as difficulty reaching the office by phone and occasional insurance or portal issues.
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If you have trouble with the online portal, call during mid-morning hours when the front desk is less overwhelmed.
✓ What Works Well
- Professional and kind audiologists
- Efficient appointment flow
- Thorough explanations of conditions
✗ Areas to Improve
- Difficult to reach by phone
- Occasional portal/tech issues
- Some insurance acceptance challenges
- Do you accept my insurance?
- How can I access my records online?
Teresa is a total pro and very kind.
The doctors really take the time to listen.
Great care, but the phone system is a bit of a headache.
- Category Health & Medical
- City Germantown
- State Maryland
- Postcode 20874
- Country United States
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