The Fountain Spa Hackensack
10 Riverside Square Mall, Hackensack, New Jersey, 07601
The Fountain Spa in Hackensack receives mixed feedback, with many long-time customers noting a decline in quality. While some enjoy the relaxing atmosphere and specific therapists, many others report issues with dated facilities, poor customer service, and rushed treatments. Common complaints include musty odors, lack of communication regarding appointments, and aggressive sales pitches during facials. It seems the spa struggles to maintain a luxury feel, leaving many feeling that the high price tag is not justified by the current experience.
We analyze 77 public reviews for The Fountain Spa Hackensack using our data models and filter out spam to highlight only authentic feedback.
Check the facility condition before booking and ask for a tour if it's your first time.
✓ What Works Well
- Relaxing atmosphere for some
- Specific therapists are highly rated
- Convenient mall location
✗ Areas to Improve
- Dated and poorly maintained facilities
- Inconsistent customer service
- Rushed and ineffective treatments
- Is the spa clean and updated?
- Are the massages worth the high price?
- How is the customer service for gift card holders?
The facilities need a serious makeover.
Check-in staff can be very dismissive.
Request specific therapists to ensure a good experience.
- Category Personal Care
- Neighborhood Riverside Square
- City Hackensack
- State New Jersey
- Postcode 07601
- Country United States
