The Hearth Shop
27303 Center Ridge Rd, Westlake, Ohio, 44145
The Hearth Shop has a split reputation. Many customers love their technicians, especially for maintenance and cleaning, and find them professional and thorough. However, there is a significant amount of frustration regarding their office communication, follow-up, and sales process. Some customers feel they are pushed toward new units rather than repairs, and getting a call back can be a real struggle.
We analyze 80 public reviews for The Hearth Shop using our data models and filter out spam to highlight only authentic feedback.
If you need a call back, try calling early in the morning or visiting the shop in person.
✓ What Works Well
- Excellent service technicians
- Thorough maintenance work
- Professional and friendly staff
✗ Areas to Improve
- Poor office communication
- Difficult to get follow-up calls
- Some customers feel pressured to buy new
- Do you service older fireplace models?
- How often should I have my chimney cleaned?
- Why is it so hard to get a call back?
Technicians are great, but the office is a mess.
They are very busy, so book well in advance.
Great products, but service follow-up needs work.
- Category Home Services
- City Westlake
- State Ohio
- Postcode 44145
- Country United States
