The Hershey Company
19 E Chocolate Ave, Hershey, Pennsylvania, 17033
Fans of the brand have a deep emotional connection to the products, often citing nostalgia and great taste. However, recent reviews highlight significant concerns regarding quality control, shrinkflation, and changes to classic recipes. While many still love the chocolate, others feel the quality has declined over the years. Customer service experiences are polarized, with some receiving exceptional help and others feeling ignored or mistreated.
We analyze 75 public reviews for The Hershey Company using our data models and filter out spam to highlight only authentic feedback.
Check the packaging carefully; some seasonal items have had reported quality issues recently.
✓ What Works Well
- Nostalgic and classic taste
- Great variety of products
- Helpful customer service in some cases
✗ Areas to Improve
- Concerns over shrinkflation
- Quality control issues with packaging
- Perceived decline in chocolate quality
- Why did you change the recipe?
- Are the products still made in the USA?
- Why is the packaging half-empty?
Still the best chocolate for a quick pick-me-up.
Shrinkflation is real and it is not cool.
Quality control needs to be more spot on.
- Category Food & Beverage
- City Hershey
- State Pennsylvania
- Postcode 17033
- Country United States
