The Hot Tub Company
3509 Grape Rd, Suite A, Mishawaka, Indiana, 46545
This company is generally well-regarded for its knowledgeable and friendly staff, particularly Heather and Tara. Many customers appreciate the personalized service and the quality of the products. However, there are some significant complaints regarding service fees, communication lapses, and missed appointments. It seems to be a great place for sales, but service and follow-up can be inconsistent.
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Always ask for a clear breakdown of any potential service fees before scheduling a technician visit.
✓ What Works Well
- Knowledgeable and friendly sales staff
- Quality products
- Personalized service
✗ Areas to Improve
- Communication lapses
- Missed service appointments
- Unexpected service fees
- Do they offer service?
- Is the staff helpful?
- Are they reliable?
Heather is the best, so helpful.
Great sales, but service can be a headache.
They really know their stuff.
- Category Other
- Neighborhood Mishawaka
- City Mishawaka
- State Indiana
- Postcode 46545
- Country United States
