16012 East 23rd St S, Independence, Missouri, 64055
The Insurance Groupe is generally well-regarded for its helpful and professional staff. Many clients appreciate the personal touch and the effort put into finding the best rates. However, there are some complaints about communication, particularly regarding rate increases and some rude interactions. It's a solid choice for many, but keep an eye on your policy renewals.
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If you get a text about a rate increase, call them immediately to discuss options; don't wait for them to call you.
✓ What Works Well
✗ Areas to Improve
They really care about their clients
Staff is very knowledgeable
Communication could be better