156 S State St Alley, Dover, Delaware, 19901
Patients are deeply frustrated by the administrative failures at this practice. While some individual therapists receive high praise for their care, the front desk and billing departments are consistently described as rude, unresponsive, and disorganized. Many report long wait times for appointments and a lack of follow-up on critical medical issues. The overall sentiment is that the management's poor communication overshadows the clinical work.
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If you have a billing issue, skip the phone and try to reach the owner or management directly via email to bypass the front desk.
✓ What Works Well
✗ Areas to Improve
Front desk staff are often dismissive
Billing department is a total mess
Therapists are great but the office is a headache