27450 Ynez Rd, STE 116, Temecula, California, 92590
The Oncology Institute in Temecula gets mixed feedback. Many patients find the doctors to be compassionate and highly skilled, providing great support during a tough journey. However, there is a loud chorus of complaints regarding the front office staff and scheduling, which many describe as inept and frustrating. It seems like a place where the medical care is solid, but the support staff often drops the ball.
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If you need to get things done, ask for specific staff members by name who have been praised in reviews, as they seem to be the ones actually helping.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the admin team is a total headache
Don't expect a quick answer on the phone
The new office is nice, but the service is lacking