The Optical and Hearing Center
1036 N 9th St, Stroudsburg, Pennsylvania, 18360
The Optical and Hearing Center receives highly polarized reviews. Many customers praise the doctors and some staff members for their professionalism and helpfulness. However, there are frequent, severe complaints about rude administrative staff, billing transparency, and poor communication. It appears to be a high-volume center where service quality can be inconsistent.
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If you have a specific staff member you trust, try to schedule your visits when they are working.
✓ What Works Well
- Some staff are very helpful and friendly
- Affordable pricing options
- Quick service for some customers
✗ Areas to Improve
- Frequent complaints about rude staff
- Long wait times and overbooking
- Persistent billing and insurance issues
- Do I need an appointment for a glasses adjustment?
- How long does it take to get new glasses?
The doctors are great, but the front office is a nightmare.
Very unprofessional and disorganized.
Great deals if you can get past the service issues.
- Category Retail & Malls
- City Stroudsburg
- State Pennsylvania
- Postcode 18360
- Country United States
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