The Orthopaedic Institute - Summerfield
17270 SE 109th Terrace Rd, Summerfield, Florida, 34491
The Orthopaedic Institute in Summerfield receives highly polarized reviews. While many patients praise the medical expertise of the surgeons, there is a significant volume of complaints regarding the administrative staff, long wait times, and difficulty in reaching the office by phone. Patients often feel frustrated by the lack of communication and perceived lack of empathy from the front desk.
Patients suggest being prepared for long waits and attempting to resolve administrative issues in person if phone lines are busy.
✓ What Works Well
- Highly skilled surgeons
- Effective surgical outcomes
- Knowledgeable medical staff
✗ Areas to Improve
- Extremely long wait times
- Rude or dismissive administrative staff
- Difficulty reaching the office by phone
- Why is it so hard to get a call back?
- Are the wait times always this long?
The doctors are great, but the office staff is a nightmare.
I waited over two hours past my appointment time.
The surgeons are top-notch.
- Category Health & Medical
- City Summerfield
- State Florida
- Postcode 34491
- Country United States
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