The Smilist Dental Rockville Centre
71 Lincoln Ave, Suite 1, Rockville Centre, New York, 11570
Patients generally praise the clinical staff for being gentle and thorough, especially the hygienists. However, the administrative side is a major pain point, with many reports of billing errors, lost records, and a chaotic appointment system. While the dental work itself is often described as top-notch, the front desk experience frequently leaves people feeling frustrated and unheard. It is a classic case of great clinical care overshadowed by poor office management.
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Always verify your insurance coverage directly with your provider before the visit, as the front desk may provide inaccurate information.
✓ What Works Well
- Skilled and gentle dental hygienists
- Professional and knowledgeable dentists
- Clean and modern office environment
✗ Areas to Improve
- Abysmal appointment scheduling system
- Frequent billing disputes and overcharging
- Unprofessional and dismissive front desk staff
- Why was my appointment rescheduled without notice?
- Are there hidden fees in the billing process?
Clinical staff is spot on, but the office management is a mess.
Great dental work, but the billing department is a total headache.
Avoid if you value your time and sanity regarding appointments.
- Category Health & Medical
- City Rockville Centre
- State New York
- Postcode 11570
- Country United States
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