6301 University Commons, Suite 360, South Bend, Indiana, 46635
The medical care provided by the doctors is generally praised, with many patients feeling well-cared for and heard. However, the administrative and scheduling departments are a major source of frustration, with reports of unreturned calls, lost referrals, and unprofessional front-desk staff. It's a classic case of great doctors hampered by a poor support system.
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If you have a referral, follow up with the office yourself rather than waiting for them to call you.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office staff is a disaster.
I love my doctor, but I hate dealing with the front desk.
Great medical care, but the system is broken.