200 Medical Center Dr, Middletown, Ohio, 45005
The Urology Group in Middletown is generally well-regarded for its medical expertise, with several doctors receiving high praise for their bedside manner and thoroughness. However, the practice suffers from significant administrative issues, particularly regarding phone communication and follow-up on test results, which frustrates many patients.
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If you need to speak with a nurse, ask to be connected to 'triage' rather than the general office line.
✓ What Works Well
✗ Areas to Improve
Dr. Scott is excellent.
The call center is a nightmare.
Great care, but the admin side needs work.