Thomas B Hoag, DO
5424 Discovery Park Blvd, Building A, Suite 201, Williamsburg, Virginia, 23188
Patients generally value Dr. Hoag's direct, humorous, and thorough approach to care. Many feel he acts as a true advocate for their health. However, recent administrative issues regarding insurance and billing have caused significant friction. Some patients feel dismissed by the front office staff, leading to a breakdown in the relationship. Overall, the clinical care is seen as top-notch, but the business side is a bit of a headache.
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Verify your insurance coverage directly with your provider before the visit, as the front office may miss pre-approval steps.
✓ What Works Well
- Attentive and thorough medical exams
- Straightforward communication style
- Warm and humorous bedside manner
✗ Areas to Improve
- Administrative billing and insurance errors
- Unfriendly front desk staff
- Abrupt dismissal of some patients
- Does he accept my insurance?
- Why was my visit not covered?
- How do I handle billing disputes?
Dr. Hoag is a straight shooter who really listens.
The office staff needs a serious attitude adjustment.
Great medical care, but the billing process is a mess.
- Category Health & Medical
- City Williamsburg
- State Virginia
- Postcode 23188
- Country United States
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