Thomas & Galbraith Heating, Cooling & Plumbing
6344 Webster St, Dayton, Ohio, 45414
Customers appreciate the technical expertise and punctuality of the field technicians, who are often described as polite and thorough. Many users value the service plans and the ability to get emergency help. However, there is a recurring sentiment that the company pushes aggressive upselling and has high service fees. While the work is generally solid, some feel the pricing structure is designed to take advantage of those who aren't HVAC-savvy.
We analyze 78 public reviews for Thomas & Galbraith Heating, Cooling & Plumbing using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion on major repairs or replacements, as their sales team is incentivized to push new equipment.
✓ What Works Well
- Knowledgeable and polite technicians
- Fast emergency response times
- Reliable service plans
✗ Areas to Improve
- Aggressive upselling tactics
- High service and repair costs
- Inconsistent office communication
- Are the service plans worth the monthly cost?
- Why are the repair quotes so much higher than competitors?
- Do they really need to replace the whole unit?
Techs are great, but the sales pressure is a bit much.
They fixed my issue quickly, but I felt the bill was a bit steep.
Great for emergencies, just watch out for the upsell.
- Category Home Services
- City Dayton
- State Ohio
- Postcode 45414
- Country United States
