Other · Gas & Convenience
Thorntons
55 Skokie Valley Rd, Highland Park, Illinois, 60035
Google Maps
Updated: 20 May 2026
Authenticity Score: 85/100
About
This Thorntons location is struggling with a reputation for poor customer service and maintenance issues. Many customers report rude staff and broken pumps, which is a major headache. While some appreciate the competitive gas prices, the overall experience is often described as frustrating. It is a place people visit out of necessity rather than choice.
Our Review Process
20
Most Relevant
9
Newest
20
Highest rating
20
Lowest rating
We analyze 69 public reviews for Thorntons using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
General Service
40/100
Facilities
35/100
Pro Tip
Check the pumps before paying inside; many are out of order.
Competitive fuel pricing
High traffic location
Pros & Cons
✓ What Works Well
- Competitive gas prices
- Convenient location
- Good slushies
✗ Areas to Improve
- Rude staff
- Broken pumps
- Filthy bathrooms
Frequently Asked Questions
- Why are the pumps always broken?
- Is the bathroom open?
- Why is the line so long?
User Feedback
Staff needs better training.
Gas is cheap, but the service is a headache.
Avoid if you can.
Quick Info
- Category Other
- City Highland Park
- State Illinois
- Postcode 60035
- Country United States
More in Highland Park
