Thrive Boston Counseling and Psychotherapy
872 Massachusetts Ave, #2-2, Cambridge, Massachusetts, 02139
Thrive Boston Counseling receives mixed feedback. Many clients praise the individual therapists for their expertise and compassion, noting significant personal growth. However, there are recurring complaints about administrative issues, including billing errors, difficulty reaching customer service, and confusing patient portals. While the clinical care is often highly rated, the business operations frequently cause frustration for patients.
We analyze 65 public reviews for Thrive Boston Counseling and Psychotherapy using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Highly skilled and compassionate therapists
- Convenient telehealth options
- Easy initial scheduling
✗ Areas to Improve
- Billing and administrative errors
- Confusing patient portals
- Difficult customer service
- Why am I being billed incorrectly?
- How do I reach a human for support?
- Are there multiple patient portals?
Therapists are great, admin is not
Convenient but administratively frustrating
Great clinical care
- Category Health & Medical
- Neighborhood Central Square
- City Cambridge
- State Massachusetts
- Postcode 02139
- Country United States
