1853 Pearland Pkwy, Suite 121, Pearland, Texas, 77581
This clinic has a very polarized reputation. Many patients praise Dr. Giles for her dedication, thoroughness, and compassionate care, often feeling like she truly listens. However, there are significant and recurring complaints about the office staff, particularly the front desk, being rude, dismissive, and unprofessional. Some patients report feeling like their time is not valued, and there are serious concerns about communication and billing practices.
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Document every interaction and prescription request to ensure you have a record if the office fails to follow through.
✓ What Works Well
✗ Areas to Improve
Dr. Giles is amazing, but the office staff makes me want to go elsewhere.
I love my doctor, but the administrative side is a total mess.
Be prepared for long waits and potential billing issues.