701 Kenmore Ave, Suite 105, Fredericksburg, Virginia, 22401
The clinical experience at this practice is highly polarized. Many patients love their individual therapists and report significant personal growth. However, there is a consistent and loud chorus of complaints regarding the billing department, which many describe as disorganized, predatory, and difficult to reach. While the therapy itself is often effective, the administrative and financial stress caused by the practice is a major deterrent for many.
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Keep detailed records of all your appointments and billing statements; you will likely need them to dispute errors.
✓ What Works Well
✗ Areas to Improve
My therapist is fantastic, but the billing department is a nightmare.
Great therapy, but the administrative stress is not worth it.
They seem more interested in squeezing money than providing care.