Thriveworks Counseling & Psychiatry Fredericksburg
701 Kenmore Ave, Suite 105, Fredericksburg, Virginia, 22401
The clinical experience at this practice is highly polarized. Many patients love their individual therapists and report significant personal growth. However, there is a consistent and loud chorus of complaints regarding the billing department, which many describe as disorganized, predatory, and difficult to reach. While the therapy itself is often effective, the administrative and financial stress caused by the practice is a major deterrent for many.
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Keep detailed records of all your appointments and billing statements; you will likely need them to dispute errors.
✓ What Works Well
- Effective and compassionate therapists
- Convenient telehealth options
- Easy initial booking
✗ Areas to Improve
- Aggressive and confusing billing practices
- Poor customer service responsiveness
- Difficult to resolve administrative errors
- Why was I charged a cancellation fee?
- How do I get my medical records?
My therapist is fantastic, but the billing department is a nightmare.
Great therapy, but the administrative stress is not worth it.
They seem more interested in squeezing money than providing care.
- Category Health & Medical
- City Fredericksburg
- State Virginia
- Postcode 22401
- Country United States
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