Thunderbird Family Medicine
8608 N 59th Ave, Glendale, Arizona, 85302
Patients generally praise the providers for being thorough, compassionate, and attentive listeners. While the medical care is highly regarded, the front office staff frequently receives criticism for being rude, disorganized, and difficult to communicate with. Some patients feel the administrative policies regarding billing and cancellations are rigid and unfriendly. Overall, the clinical experience is strong, but the office management often leaves a sour taste.
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The patient portal is the most reliable way to handle check-ins and avoid the phone lines.
✓ What Works Well
- Providers are thorough and listen well
- Compassionate and empathetic care
- Easy online check-in and patient portal
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Rigid and illogical cancellation policies
- Difficult to reach by phone
- Do you accept walk-ins?
- Why was I charged a cancellation fee?
- Can I speak to a doctor directly?
Clinical staff is spot on, but the front office needs a total overhaul.
They treat you like an invoice rather than a person.
Dr. Marquard is worth the hassle of the front desk.
- Category Health & Medical
- City Glendale
- State Arizona
- Postcode 85302
- Country United States
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