105 S Willow Ave, Cookeville, Tennessee, 38501
Patients generally praise the medical expertise of the physicians, noting they are thorough and effective. However, the administrative side is a major pain point, with frequent complaints about poor communication, unanswered calls, and long wait times. While the clinical care is often spot on, the front office experience leaves many feeling frustrated. It is a classic case of great doctors let down by a disorganized support team.
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If you need a quick response, try the patient portal instead of calling, though even that can be hit or miss.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the front desk is a mess.
Impossible to get follow-up information.
Clinical care is worth the hassle if you can get in.