744 Middlefield Rd, Palo Alto, California, 94301
Patients consistently praise Dr. Bui for her clinical expertise and gentle touch, often describing her as a talented artist in the chair. While the dental work itself is top-notch, the front office administration is a frequent pain point. Several reviewers noted frustrating communication, billing confusion, and dismissive attitudes from the care coordinator. Despite these administrative hurdles, the high quality of care keeps many patients coming back.
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Always confirm your cleaning is scheduled alongside your exam when booking, as the front desk often separates them.
✓ What Works Well
✗ Areas to Improve
Clinical team is fantastic, but the front office needs a serious overhaul.
Dr. Bui is a true professional who explains everything clearly.
Great bang for the buck regarding the quality of work, but the admin stress is real.