Food & Beverage · Coffee/Donut Chain

Tim Hortons

1517 East Ridge Road, Rochester, New York, 14621

Google Maps Updated: 16 May 2026
Authenticity Score: 50/100
About

This Tim Hortons location is highly inconsistent, with many customers reporting poor service, long wait times, and incorrect orders. While some reviewers have had positive experiences with friendly staff and good food, the overall sentiment is negative, with many locals expressing frustration over the lack of professionalism and poor management.

Our Review Process
20
Most Relevant
12
Newest
20
Highest rating
20
Lowest rating

We analyze 72 public reviews for Tim Hortons using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 60/100
Value for Money 60/100
Pro Tip

Check your order before leaving the drive-thru; errors are very common.

Service Quality: Poor
Consistency: Low
Pros & Cons

✓ What Works Well

  • Good coffee
  • Friendly staff (occasionally)
  • Convenient location

✗ Areas to Improve

  • Poor customer service
  • Long wait times
  • Incorrect orders
Frequently Asked Questions
  • Why is the service so slow?
  • Are they open?
  • Why is my order wrong?
User Feedback

Avoid this location.

Service is consistently poor.

Management needs to improve.

Location Details
Street: 1517 East Ridge Road
Neighborhood: Irondequoit
City: Rochester
State: New York
Postcode: 14621
Country: United States
Location
1517 East Ridge Road, Rochester, NY 14621
Quick Info
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.