TJ Olson - State Farm Insurance Agent
13354 S 5600 W, Herriman, Utah, 84096
The office of TJ Olson receives mixed feedback. Many clients praise the team for being professional, kind, and helpful, with specific mentions of Ricardo and Connor providing excellent service. However, a notable segment of customers reports frustration with communication, slow responses, and perceived lack of empathy during claim situations. While some find the rates competitive, others feel the agency is not proactive enough when issues arise.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a complex claim, ask to speak directly with TJ Olson to ensure your concerns are heard.
✓ What Works Well
- Friendly and knowledgeable staff
- Competitive rates
- Bilingual support
✗ Areas to Improve
- Slow communication
- Lack of empathy in claims
- Inconsistent service quality
- Why did my rates increase?
- How do I get a quote for a new vehicle?
Ricardo is amazing
Matt needs better customer service skills
Great rates for young drivers
- Category Financial Services
- City Herriman
- State Utah
- Postcode 84096
- Country United States
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