Tom Donovan - State Farm Insurance Agent
8177 Secor Rd, B, Lambertville, Michigan, 48144
Tom Donovan's agency has a mixed reputation. While many clients praise agents like Connie and Madison for their helpfulness and ability to save money, there are significant concerns regarding administrative errors, communication lapses, and billing issues. Some clients feel the agency has declined in quality over time, leading to frustration and policy lapses. Despite these challenges, there are still many satisfied customers who appreciate the friendly and professional service. It is an agency where the experience can vary significantly depending on the staff member and the specific situation.
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Always get policy changes and cancellations in writing to avoid administrative errors.
✓ What Works Well
- Helpful and friendly staff
- Potential for significant savings
- Responsive in some situations
✗ Areas to Improve
- Significant administrative and billing errors
- Communication lapses
- Reports of poor handling of claims
- Are they responsive to policy changes?
- How do they handle billing disputes?
Phenomenal agent and very helpful
Great customer service
Mixed bang for the buck
- Category Financial Services
- City Lambertville
- State Michigan
- Postcode 48144
- Country United States
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