Tom Masano Ford
1600 Lancaster Ave, Reading, Pennsylvania, 19607
This dealership has a very mixed reputation. Many customers praise the sales team for a smooth, professional, and low-pressure experience. However, the service department is frequently criticized for poor communication, long delays, and issues with repair quality. It seems like a place where sales is a priority, but service support is inconsistent.
We analyze 78 public reviews for Tom Masano Ford using our data models and filter out spam to highlight only authentic feedback.
If you buy a car here, get all promises for repairs in writing and follow up frequently.
✓ What Works Well
- Professional and friendly sales staff
- Smooth car buying process
- Good selection of vehicles
✗ Areas to Improve
- Poor service department communication
- Long wait times for repairs
- Inconsistent repair quality
- Is the service department reliable?
- How is the communication after a sale?
- Are they transparent about repair costs?
Sales team is great, but avoid the service department.
Buying a car was a breeze, but repairs are a headache.
Staff is friendly, but the service process needs work.
- Category Automobile
- City Reading
- State Pennsylvania
- Postcode 19607
- Country United States
