Total Body Therapy & Wellness
2 The Square at Lillington, Lillington, North Carolina, 27546
Patients generally rave about the clinical outcomes and the expertise of the therapists, often calling the treatment life-changing. However, the front desk operations are a major pain point, with many reporting ignored calls and poor communication. While the clinical care is spot on, the administrative side feels like a total mess for many. It is a classic case of great talent held back by poor office management.
If you are an existing patient, try using the online portal or visiting in person, as phone lines are notoriously unreliable.
✓ What Works Well
- Highly effective physical therapy and dry needling
- Knowledgeable and caring clinical staff
- Modern equipment and facilities
✗ Areas to Improve
- Extremely difficult to reach by phone
- Inconsistent front desk communication
- Strict and sometimes perceived as unfair cancellation fees
- Why is it so hard to get someone on the phone?
- Are they accepting new patients?
- Is the cancellation policy negotiable?
Clinical staff are like family
Front desk needs a serious overhaul
Great results if you can actually get an appointment
- Category Health & Medical
- City Lillington
- State North Carolina
- Postcode 27546
- Country United States
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