Total Care Family Medicine
2022 Fairburn Rd, Ste D, Douglasville, Georgia, 30135
Total Care Family Medicine is a polarizing practice. While Dr. Burton is widely respected as a knowledgeable and caring physician, the administrative staff and nursing team are frequent targets of criticism. Patients often report long wait times, difficulty reaching the office by phone, and unprofessional behavior at the front desk. The practice seems to be a 'love it or leave it' situation based on whether you prioritize the doctor's skill over the office experience.
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Bring a book and plenty of patience; the clinical care is good, but the office flow is chaotic.
✓ What Works Well
- Dr. Burton is highly skilled
- Personalized care plans
- Strong long-term relationships
✗ Areas to Improve
- Rude front desk staff
- Extremely long wait times
- Poor communication and billing issues
- Why is it so hard to get someone on the phone?
- Are they actually a pain management clinic?
The doctor is great, but the staff makes me want to leave.
I've been a patient for years, but the service has declined.
Expect to wait hours even with an appointment.
- Category Health & Medical
- City Douglasville
- State Georgia
- Postcode 30135
- Country United States
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