Total Eye Care/ Andy M. Lee, MD
388 E Hwy 67, empty, Duncanville, Texas, 75137
This practice is highly polarized. While many patients praise the surgical outcomes and the expertise of Dr. Lee, there is a significant volume of complaints regarding extreme wait times, poor administrative management, and perceived lack of empathy. Patients often feel like a number rather than a person, and the scheduling process is a major source of frustration.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Expect to spend a significant portion of your day here; bring entertainment and snacks.
✓ What Works Well
- Successful surgical outcomes
- Expertise in cataracts
- Some friendly staff members
✗ Areas to Improve
- Extreme wait times
- Poor administrative management
- Lack of empathy
- Why is the wait so long?
- Do you accept my insurance?
Great surgeon, but the office is a disaster.
I waited 3 hours for a 5-minute visit.
They don't value patient time.
- Category Health & Medical
- City Duncanville
- State Texas
- Postcode 75137
- Country United States
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