Total Wine & More
7707 Laguna Blvd, Suite 140, Elk Grove, California, 95758
Customers are split between praising the massive selection and helpful staff versus feeling targeted by a strict, inconsistent ID policy. Many regulars love the wine classes and expert recommendations, calling the service spot on. However, others feel racially profiled or disrespected by staff during ID checks. The store is generally seen as clean and well-stocked, but the management's approach to customer service leaves some feeling like they aren't getting their bang for the buck.
We analyze 75 public reviews for Total Wine & More using our data models and filter out spam to highlight only authentic feedback.
Ask staff for specific tasting notes; they are often highly trained and can save you from a bad purchase.
✓ What Works Well
- Extensive selection of wine and spirits
- Knowledgeable and helpful staff
- Clean and well-organized store
✗ Areas to Improve
- Strict and inconsistent ID policy
- Reports of rude or discriminatory staff behavior
- Occasional issues with expired products
- Why do you card everyone in the group?
- Do you sell expired alcohol?
- Is the store open until the posted closing time?
Great recommendations from staff
Felt profiled during checkout
Convenient online pickup service
- Category Retail & Malls
- Neighborhood Elk Grove
- City Elk Grove
- State California
- Postcode 95758
- Country United States
