TotalCare Chino
13768 Roswell Ave, #118, Chino, California, 91710
This clinic has a very polarized reputation. While some patients praise the doctors for being thorough and kind, many others report severe administrative incompetence, billing issues, and rude staff. The transition to a larger system seems to have caused significant friction, leading to long wait times and difficulty in communication.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a serious issue, consider another provider, as the administrative hurdles here can delay necessary care.
✓ What Works Well
- Attentive and thorough doctors
- Clean facility
- Good clinical care when seen
✗ Areas to Improve
- Severe administrative incompetence
- Rude and dismissive front desk staff
- Billing and insurance confusion
- Why is it so hard to get a call back?
- Are they accepting my insurance?
Doctors are great, but the office is a disaster
Expect long waits and poor communication
Billing department is unresponsive
- Category Health & Medical
- City Chino
- State California
- Postcode 91710
- Country United States
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