42430 W 12 Mile Rd, Suite 201, Novi, Michigan, 48377
Patients generally praise the clinical skill and gentle approach of the dentists, especially Dr. Nick. Many long-term clients feel the practice has lost its personal touch and become poorly managed. Front desk interactions are a major pain point, with several reports of rude or dismissive behavior. While the dental work itself is often described as top-notch, the administrative experience is hit or miss.
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✓ What Works Well
✗ Areas to Improve
Clinical care is spot on, but the admin side needs a serious overhaul.
Used to be a family-feel practice, now feels like a corporate machine.
Great dentists, but the front desk makes you feel like a nuisance.