11800 Sunrise Valley Dr, Suite 700, Reston, Virginia, 20191
Town Center Family Medicine has a long history, but recent reviews suggest a decline in quality, particularly regarding administrative management since being acquired. While many patients still love their individual doctors, the frustration with scheduling, billing, and front-desk rudeness is a recurring theme. It is a practice in transition, and the administrative issues are overshadowing the good medical care.
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If you have a billing issue, try to resolve it in person rather than over the phone.
✓ What Works Well
✗ Areas to Improve
Doctors are great, staff is not.
Impossible to get through on the phone.
Billing is a nightmare.