66 US-206, Newton, New Jersey, 07860
Toyota World of Newton receives a wide range of feedback. Many customers are thrilled with the sales team, particularly James and Andy, for their professionalism and helpfulness. However, the service department is a major point of contention, with numerous complaints about long wait times, diagnostic fees, and perceived upselling. While some find the experience effortless and friendly, others feel frustrated by communication issues and management decisions. It is a dealership where the sales experience often outshines the service department.
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Always ask for a detailed explanation of any recommended service and check if it is covered under your warranty before approving.
✓ What Works Well
✗ Areas to Improve
The sales process was effortless and non-aggressive.
I felt like they were trying to scam me with unnecessary repairs.
The service department needs better communication.