200 Carmichael Way, Suite 606, Chesapeake, Virginia, 23322
The practice has a polarized reputation. While many patients love the doctors, particularly Dr. Backens and Dr. Starr, there is widespread frustration with the front office, billing, and phone communication. Patients often feel like a number and struggle to get appointments or answers, despite the high quality of medical care provided by the clinicians.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for communication, but be prepared for potential delays in response.
✓ What Works Well
✗ Areas to Improve
Doctors are great, staff is not
Billing is a nightmare
Hard to get an appointment