TPMG Grafton Family Medicine
222 Grafton Dr, Yorktown, Virginia, 23692
This practice is highly regarded for its doctors, who are described as thorough, patient, and caring. However, the administrative side is a major source of frustration. Patients report significant difficulty getting appointments, long hold times, and poor communication regarding prescription refills. While the medical care is excellent, the office management is often seen as a barrier to accessing that care.
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If you need a refill, call well in advance and follow up repeatedly if you don't hear back.
✓ What Works Well
- Excellent and thorough doctors
- Patient-centered care
- Minimal wait times once inside
✗ Areas to Improve
- Difficult to get appointments
- Poor phone communication
- Unresponsive billing/refill department
- Why can't I get a sick appointment?
- How do I get my prescription refilled?
Great doctors, but the office staff is a nightmare.
Impossible to reach anyone by phone.
Excellent care, but management is failing.
- Category Health & Medical
- City Yorktown
- State Virginia
- Postcode 23692
- Country United States
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