TPMG Urology - Newport News
860 Omni Blvd, Suite 107, Newport News, Virginia, 23606
The urologists here, especially Dr. Hartke and Dr. Ani, are highly respected for their medical knowledge and patient care. However, the office administration is a major source of frustration. Patients frequently report that phones go unanswered, messages are ignored, and prescription refills are delayed, leading to significant stress.
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If you need a refill, call as soon as they open or try to visit the office in person.
✓ What Works Well
- Highly knowledgeable urologists
- Effective treatment outcomes
- Compassionate bedside manner
✗ Areas to Improve
- Phones are rarely answered
- Poor communication regarding prescriptions
- Long wait times for appointments
- How can I get a prescription refill?
- Why is it impossible to reach the front desk?
Great doctors, but the office staff is a nightmare
Need better phone responsiveness
Excellent medical care, poor admin support
- Category Health & Medical
- City Newport News
- State Virginia
- Postcode 23606
- Country United States
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