139 Main St, New Paltz, New York, 12561
Travelers are split; they love the convenience of the route but hate the customer service at the depot. Many report rude staff and significant delays. While the bus drivers themselves often get praise for being friendly, the ticketing office experience is a major headache for most.
Buy tickets online to avoid potential friction with the in-person ticketing staff.
✓ What Works Well
✗ Areas to Improve
Improve customer service training
Be transparent about pricing
Fix the bus punctuality