440 E Clifty Dr, Ste 4A, Madison, Indiana, 47250
This agency has a very loyal following, with many customers praising the team for saving them money and being there during major life events like house fires. However, there is a significant divide; a few customers have had terrible experiences with communication and claims handling, leading to legal threats. It seems like a great place if your experience is smooth, but things can get messy if there is a dispute.
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If you have a claim, document every interaction and follow up in writing if you don't get a timely response.
✓ What Works Well
✗ Areas to Improve
Trenton is praised for being on-site during emergencies
Holly is a key contact for many
Some feel like just a number