Tri-Cities Digestive Health Center
8819 W Victoria Ave, Suite 130, Kennewick, Washington, 99336
Patients frequently highlight Dr. Boon’s expertise and the compassionate nature of the nursing staff. While many find the procedures smooth and well-explained, there is a vocal segment of patients frustrated by administrative hurdles, billing issues, and difficulty reaching the office by phone. It is a place where clinical care is top-notch, but the front-office experience can be hit or miss.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Verify your referral and insurance status directly with your provider before your appointment to avoid surprises.
✓ What Works Well
- Excellent clinical outcomes
- Compassionate nursing team
- Clear procedure explanations
✗ Areas to Improve
- Difficult phone access
- Billing disputes
- Rude front desk staff
- Why is it so hard to get a call back?
- Are they accepting new referrals?
Dr. Boon is amazing, but the office staff needs training.
Procedure was easy, but billing is a headache.
Great care, just be prepared for administrative friction.
- Category Health & Medical
- City Kennewick
- State Washington
- Postcode 99336
- Country United States
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