621 Kelly Rd, Cumberland, Maryland, 21502
The clinical staff, particularly the nurse practitioners, receive high praise for their care and compassion. Unfortunately, the administrative side of the house is a total disaster. Patients report being unable to reach anyone by phone, having calls hung up on, and facing significant delays in medication refills and referrals. It's a classic case of great providers being let down by a broken front office.
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If you need a refill or referral, show up in person; the phone system is effectively non-functional.
✓ What Works Well
✗ Areas to Improve
Providers are great, but the office is a nightmare.
Front desk staff is rude and dismissive.
Wait times are unacceptable.